Return Policy

Last Updated: May 16, 2025

1. Return Window

Customers have 30 days from the date of delivery to initiate a return. Items must be unused, in their original packaging, and include all accessories and tags.

2. Return Process

• Contact our customer service team to initiate a return
• Obtain a Return Merchandise Authorization (RMA) number
• Package the item securely with all original materials
• Include the RMA number on the return package
• Ship the item to the provided return address

3. Refund Process

Refunds will be processed within 5-7 business days after receiving the returned item. The refund will be issued to the original payment method used for the purchase.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

5. Non-Returnable Items

• Customized or personalized items
• Intimate apparel
• Downloadable software or digital content
• Gift cards

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs.

7. Exchange Policy

We offer exchanges for items of equal or lesser value within the 30-day return window. If exchanging for a higher-priced item, the customer must pay the difference.

Contact Information

For any questions about our return policy, please contact our customer service:

• Email:[email protected]
• Phone: +852-5515 0798 （WhatsApp Only）
• Operating Hours: Monday to Friday, 9 AM – 5 PM (GMT+8)

We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.