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FAQ
If you cannot find the answer to your question, you can contact our Facebook customer service during business hours or send your questions to [email protected] to inform you of your needs in detail, and we will serve you wholeheartedly.
Member related
Join as a member Modify membership information Member benefits
What are the benefits for membership? How to become a member?
Membership of THINPH has quite a lot of benefits and is completely free. You only need a few simple steps to easily complete the membership process. Hurry up and become our guest! The following are the various benefits we currently provide members: irregular member-exclusive activities, electronic coupons, the latest product information and design life information of THINPH design and life concept store.
Membership process
- Enter the “Membership” page: Please click the “Login” button on the upper right side of the website to enter the Membership page.
Fill in your membership information: Please fill in your personal information and answer a few simple questions. After completing, please click the “Confirm and Submit” button; in order to ensure your purchasing rights and improve the service quality of this site, please be sure to fill it in accurately. This site also uses SSL security mechanism to protect your data security.
Complete the membership process: After the system confirms your information, a welcome e-mail will be sent to the E-MAIL you filled in when registering. Congratulations on completing the membership process.
Modify member information
If you need to modify your membership information, you can log in at any time and click the member icon in the upper right corner of the website to enter the member center screen. Then click the “Edit” tab to modify your membership information. .
Why didnโt I receive a confirmation email after I became a member?
If you find that you have not received a confirmation email after joining as a member, please check the trash can in your mailbox or contact our facebook customer service or send your questions to [email protected] to ask the customer service staff, and we will assist you. .
Shopping related
Shopping Process Freight and Shipping Product Questions
How to start shopping?
THINPH is currently an online membership-based shopping service. We provide members with rich benefits and a safe and simple shopping process. Before you shop, please remember to log in as a member.
Shopping process:
Log in as a member: Please click the member icon in the upper right corner of the website, enter your account password from the login page or use Facebook to link your account, or you can also follow the system instructions during checkout to log in as a member.
Browse products: You can browse the products you want to buy by search or by product category.
Add to shopping cart: After finding the product you want, please select the specifications (color) and quantity you need, and then click the “Add to Cart” button or the “Buy Now” button.
Confirm purchase details: After you have purchased the products you need, please click the “Shopping Cart” button on the upper right to enter the shopping cart page. The system will ask you to confirm the product details and payment method. You can also choose whether to use it here. Coupon, please click the “I want to checkout” button after confirming.
Confirm basic information: The system will ask you to confirm the orderer information, recipient information and invoice recipient information again. If you have any other needs for the goods, please indicate it in the remarks column below. After confirmation, please click “Send” Order” button.
Complete the payment: Complete the payment according to the system instructions according to the payment method you selected. After the payment is completed, the system will automatically send a confirmation SMS notification.
Confirm order: Finally, the system will display your order information and order number again. Please click the “Complete” button after confirmation to complete all shopping processes. The system will automatically send an order confirmation letter to your mailbox for your convenience. Check the order status in the future.
Shipping: This website will process your order and arrange shipment within 2 working days (excluding holidays) after confirming the order. The goods will be shipped within 3 to 5 working days (excluding holidays and depends on the delivery location) After it is delivered to you, you can also log in to your member account at any time to check the status of your order. If the goods you order belong to different suppliers, the goods will arrive separately.
What should I do if an item shows that it is out of stock?
If the product you want to buy is out of stock, you can click the “Arrival Notification” button below. When the product is back in stock, the system will notify you by email that your favorite product has arrived.
If I have a question about a brand or product on the site, how do I ask?
If you have any questions about the product, you can click on the product order and leave your question in the notes field, and the customer service staff will answer your question as soon as possible.
It’s been more than five days, why haven’t I received the product?
Please confirm whether your current order status is displayed as “shipped”. If it is displayed as “shipped”, it means that the product has been delivered to your designated receiving address. Please confirm whether there is anyone else to collect it on your behalf (relatives, family members, etc.) Roommates, administrators, etc.); if the order status shows “Shipping”, it may be that the goods have abnormal problems during the delivery process, such as no one to sign for it, the address is wrong, and no one answers the phone. Please contact customer service staff, who will We will handle your inquiries personally. If it is a pre-ordered product, the delivery time is not within the limit of 3-5 working days. Please refer to the description on the product page you ordered to confirm the actual shipping date. In addition, I would like to remind you that if it is a holiday when you order the goods, the day will not be counted as a working day. If you pay by ATM or supermarket payment method, the working day will start from the day you successfully transfer the payment; if you have any idea about the arrival time, Please remember to indicate your special needs in the order notes for us, and we will try our best to meet your needs when shipping. In the event that the supplier is temporarily out of stock and unable to ship within the specified working days, we will send you an email to notify you of the postponement of shipment. You can choose to wait, exchange or cancel the order for a refund, and we will Process it for you as soon as possible.
I forgot my order number and password, what should I do?
After you complete the order, the system will automatically send you an order confirmation letter. Your bill details will be displayed above, including your bill number and bill password. You can check it in your mailbox; if You have not received this confirmation email. Please check the mailbox information you left in your membership information or search the trash in your mailbox. Of course, you can also contact our Facebook customer service or send your questions to info@thinph. com enquiry. We also recommend that you click the “Print Friendly” button on the order confirmation page after placing the order to print out the page to facilitate checking the order status in the future.
Is there any shipping fee required? How long will it take for me to receive the goods?
If your purchase amount is less than 499 yuan, we will charge a shipping fee of 50 yuan. If the amount is exceeded, you can enjoy free domestic shipping service. For overseas shipping, please contact our facebook customer service or send your questions to [email protected] to contact the customer service staff. The order status on this site is shown as “Checked out”. After completing the order, the goods will be delivered to you within 3 to 5 working days (excluding holidays and depending on the delivery location). You can also log in to your member account to check your order at any time. situation. If the goods you order belong to different suppliers, the goods will arrive separately. For other possible factors, please read “It has been more than five days, why haven’t I received the product yet?” in the Q&A.
The coupon code is obviously not used, so why canโt I get a smooth discount?
Possible reasons why the coupon cannot be used: the use period has expired, the item you want to discount is not within the scope of use of the coupon, or there is a limit on the number of times the discount can be used. If the coupon has a limited number of uses, during the shopping process until you press the “I want to checkout” button, regardless of whether the order is successfully paid or you close the webpage during the checkout process, the coupon will be recognized as expired. use. If you have indeed not used the coupon successfully, please contact our facebook customer service or send your questions to [email protected]. After confirmation, no matter what the reason for this situation is, we will resend a new one. The coupon is given to you, please rest assured.
I donโt live in HK, can I use THINPHโs online shopping system?
The THINPH online shopping system currently only accepts orders with destinations in Hong Kong. However, if you are interested in the products on our website, you can still contact our customer service on Facebook or send an email to [email protected] to inform you of your needs in detail. , we will serve you wholeheartedly.
THINPH is only taking the orders from Taiwan now, For more information about overseas and bulk purchase, please email to [email protected].
Payment related
Payment method PAYPAL Credit card
Available payment methods
Credit card payment: Using the online card swiping mechanism provided by Zhipay, the transaction process is not only fast but also safe and reliable. After you click the “Send Order” button, the system will automatically import the bank’s online card swiping page. Please fill in the information according to the instructions. Enter your credit card information to complete the payment. After completion, the system will import you back to the shopping website and display your order details, and notify you via SMS that the credit card payment has been completed. This means that you have completed the payment.
ATM transfer payment: THINPH uses a certified online payment system. You can directly use the online ATM with the card reader, or use various bank debit cards to transfer to the account dedicated to the order to complete the payment; when you click “Send After clicking the “Order” button, the system will display your order details and remittance account information. At this time, we would like to ask you to help remit the money to the designated account within 1 to 3 days. After you remit the money, the system will automatically notify you by e-mail that the ATM transfer payment has been completed. .
Convenience store code or barcode payment: During the checkout process, you can choose to pay at a convenience store. Just use the pre-printed barcode, or go to the convenience store to enter the code to print the payment slip and pay at the counter. After payment, the system will automatically E-mail notifies you that the ATM transfer payment has been completed.
Why does the product I received not come with a unified invoice?
For all orders placed on THINPH, an electronic invoice will be issued within ten working days after the order is fully shipped and sent to the E-MAIL you entered when ordering. Please pay attention to receive the email.
Why does my credit card payment fail?
THINPH currently uses Bank of China’s off-site online card swiping mechanism. The site will import your order to the bank’s website, and then import it back to this website after payment. System errors sometimes occur between the two conversions. We recommend that you use IE to open it instead. This website and place an order again (Mac users can try to place an order using a PC instead). If the same problem still occurs, please contact our Facebook customer service or send your questions to [email protected], and a dedicated person will assist you in placing the order through the backend. ; In addition, some banks in HK require you to fill in a verification code when swiping your card online. Please confirm your credit card bank’s online card swiping rules before choosing a payment method to avoid repeated card swiping failures.
When we find that your credit card payment has not been successful, we will automatically cancel the order and call you to inquire. There will be no problem of repeated credit card swiping. Please feel free to shop.
Returns, exchanges and after-sales services
Cancel order Query order After-sales service
I found that I ordered the wrong product, how can I cancel the order?
If you find that you have ordered the wrong product or want to cancel the purchase temporarily, please contact our Facebook customer service or send the order information to [email protected], and the customer service staff will cancel the order for you from the backend and assist with refund matters.
Check order status
If you need to check the status of your order, you can log in as a member at any time and click the “Click here to view your order history.” button to check the status of your order. If you have any questions about your order, you can also use the order message function or directly Write to us and we will respond to your questions within 1 to 2 working days.
After-sales service
If you have any questions about the shopping process on this site or the use of products, please contact our Facebook customer service or send your questions to [email protected], and this site will handle it as soon as possible.โ
Can I return or exchange an item? What return and exchange matters should I pay attention to?
Yes, we have a good return and exchange mechanism. Here are the things you need to pay attention to: Generally, returns and exchanges of goods can be processed within seven days of receiving the goods. If it exceeds this period, it cannot be accepted. The start and end dates are shipped The date or postmark date is the proof, and the product must have no traces of use, has not been assembled, and the original packaging is intact. If the product has been used, damaged, or the packaging is missing, it will not be returned or exchanged.
Special types of products that cannot be compared with the seven-day product appreciation period return and exchange processing guidelines include: intellectual property products, such as CDs, books and magazines, etc., or products with a special mark in the product description that “cannot be returned once opened or used” Products, in addition, products that have been specially ordered or have had their voltage changed cannot be returned or exchanged. Certain high-priced items are manufactured after receiving the order and are considered custom-made items, and cannot be returned or canceled.
If your product must be returned or exchanged due to THINPH’s negligence, such as the wrong product, damaged shipping, defective product, etc., we will pay for the postage of the returned product and refund the full price of the original product or replace it with a new one. merchandise to you.
If you confirm that the product you want to return or exchange meets the above requirements, please use the original packaging and attach the original invoice (if it has not been received, it is not required), and contact our Facebook customer service or send your questions to [email protected] to contact us. You will be asked to courier to the designated location to pick up the goods. After receiving the goods and confirming that the goods are returnable, the site will refund the money to you within seven working days using the original payment method (payment by credit card, if the site has already If the bank charge is successful, we will directly refund the money to the credit card account you originally used to pay, and it will be displayed on your next credit card bill).
If you have any questions about returns or exchanges, for your rights and interests, it is recommended that you contact our Facebook customer service or send your questions to [email protected] and we will serve you wholeheartedly.